Janet Mason Keeping: Score

A whiteboard in the team area with each person’s daily tally. Updated after every call.

Number of completed sales calls per day (not per week – too slow). janet mason keeping score

| Score Range | Action | |-------------|--------| | 0-30% | Stop. Review fundamentals. | | 31-70% | Continue but tweak one variable. | | 71-100% | Increase target or add challenge. | Goal: Increase monthly sales calls from 100 to 150. A whiteboard in the team area with each

Pick one goal. Define one metric. Write it down. Update it once before you finish reading this article. Article inspired by principles attributed to Janet Mason’s work on performance metrics and behavioral accountability. | Score Range | Action | |-------------|--------| |

If someone has only 2 calls by 2 PM, the question is: “What obstacle is blocking calls?” not “Why are you lazy?”