Last month, I finally downloaded the audiobook. And within 20 minutes, I realized my mistake.
Mirroring (repeating the last 1-3 words someone says) is a core tactic. When you read about it, it feels awkward. When you hear Voss do it in real-time during his narrated examples, you realize it sounds completely natural. He also demonstrates the difference between the playful voice, the analytical voice, and the assertive voice. You cannot infer tone from text. never split the difference audiobook listen
After listening, you will find yourself unconsciously using "tactical empathy" at the coffee shop ("It sounds like you’re having a tough morning with the espresso machine...") and watching people’s faces change when they realize you are actually listening to them. Last month, I finally downloaded the audiobook