“That’s the new way,” Marta smiled. Beyond speed, the portal gave Marta something invaluable: insight . The dashboard showed her which clients had policies up for renewal, which had filed claims in the past, and which might need additional coverage like liability or cyber protection.

She opened the Portal del Mediador . Within two minutes, she filed the claim, attached photos Mr. Sánchez had sent via WhatsApp, and selected “urgent – business interruption.” The system instantly generated a claim number and assigned an adjuster.

“Let me call the underwriter again,” she sighed.

“Marta, do we have the updated quote for the warehouse?” asked her assistant, Carlos.

She started using the portal’s to offer better packages. One client saved 18% on multi-car insurance by bundling with home. Another added life insurance after Marta noticed a newborn in the family through policy notes.

She called Mr. Sánchez back. “It’s done. An adjuster will contact you in less than an hour. And I’ve already started the process for a temporary coverage extension for your inventory.”