She didn’t ask for their financials. She didn’t ask for a tour of the warehouse. Instead, she asked to shadow their drivers for three days. She asked to sit with the customer service team during the lunch rush. She asked the night janitor what he saw breaking every Tuesday at 2 AM.
Three weeks later, Elina returned. She placed a single sheet of paper on the table. It wasn’t a 200-slide deck. It was a diagram: three circles labeled People , Process , Technology , all overlapping in a way that made Marko lean forward. ratkaisupalvelut yrityksille
“Your technology is fine,” Elina said. “Your people are excellent. But your process is a lie you tell yourselves every morning.” She didn’t ask for their financials