"Mariana," Leo said, tapping a graph. "You think flour is your biggest problem. But look closer."
And she put up a small sign: No card for orders under $5. That eliminated fifty tiny transactions a week, saving $15 in swipe fees. what are cost drivers
"A cost driver," Leo said, "isn't just a cost. It’s the activity that makes the cost appear. It’s the engine. The gas pedal." "Mariana," Leo said, tapping a graph
"That's the heat," Mariana sighed. "The air conditioner." " Leo said
One Tuesday, her accountant, a patient woman named Leo, sat her down with three months of receipts.